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Shipping & Returns

Shipping Policy

FREE SHIPPING (48 CONTIGUOUS STATES)

  • Most of our products are FREE SHIPPING. We only charge shipping on products that may need extra care, have non-conventional dimensions or require extra care.

  • Only applicable within the 48 Contiguous States, (Excluding Hawaii, Alaska and US Territories, APO/FPO addresses) via Fedex / USPS / UPS ground shipping only.

  • Discounts do not apply to Gift Certificates.

  • Contact us for further details

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NEXT DAY SHIPPING

  • Next business day shipping only apply to stock regular orders. Next day ship is not guaranteed. We will keep you posted with the details and updates of your order.

  • Any special orders require in average 30 days to design, paint and finish all the details of achieve a final product. 

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Return & Exchange Policy

RECEIVED THE WRONG PRODUCT?

  • If you received the wrong product, email us us immediately regarding any mistakes with your order.

  • Any problems with the order must be notified within seven (7) days of the order receipt date.

  • Once we determine it was Novus Thing fault, we will determine the best way to ship back the product and ship you the correct item or reimburse you for the transaction.

  • We want to remedy the situation as simply and as fast as possible.

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NO RETURNS OR EXCHANGES, ALL PURCHASES ARE FINAL:

  • Here is the main reason of why we do not accept any returns:

    • All our product are unique, we only make one of each. 

    • Every product is custom-made.

    • Is really hard to re-sale a custom made product of a previous customer.

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OTHER IMPORTANT INFORMATION:

  • If you refuse deliveries from shipping carriers, this will result in penalty charges.

  • As an artist, it isn’t acceptable to copy another artists design.​

  • Novus Thing will not be liable for any indirect, special, incidental or consequential damages from any products sold, which includes inconvenience, labor, legal fees or any other costs incurred while the item was in use or storage by the customer.

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Packaging Policy

HOW DO WE PACKED?

  • We pack each product according to its characteristics and requirements.

  • We use all type of materials to protect your purchase. Like bubble-wrap, Crinkle Paper, Foam, etc. Please let us know if you are allergy to any packaging material.

Payment Methods

  • Credit / Debit Cards

  • PayPal

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